How long does delivery take?

 Orders placed Monday - Friday up to 1:00 PM will be dispatched the same day. Orders placed over the weekend will be dispatched the following Monday.

Ship to Location

Order Total*

Standard Delivery (2-3 working days Ireland;

5-10 working days International)

Ireland (incl Northern Ireland)

Up to €30


Ireland (incl Northern Ireland)

Above €30



Up to €50



Above €50


Rest of World (incl Australia & United States)

Up to €80


Rest of World (incl Australia & United States)

Above €80


*Order Total is Excluding Delivery, i.e. you must spend €30 or more on products only to qualify for free delivery

Store Pickup

If you wish to pickup from us, please contact us in advance, so that we can ensure the item is in stock before you arrive.

We will refund any delivery costs after payment is made.

Our pickup location is:
Slumber Suite
4-5 Burton Hall Road
Dublin 18

Please note, we can only deliver parcels to addresses within the Republic of Ireland.


How do I track my order?

Tracking your order couldn't be easier. Simply enter the Tracking Code we provide you after ordering on the Fastway website to see the status of your order.


What is your returns policy?

We are happy to exchange or refund merchandise items if returned within 30 days of purchase, provided the goods are unused, unopened & in original packaging and accompanied by a valid Slumber Suite receipt or packing slip.

You can download and print our returns form here and include it with your package.

Our return address is:

Slumber Suite,

Office 415,

Nesta 4-5 Burton Hall Road,


Dublin 18

Your Right To Cancel Your Order under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.


How do I exchange an item?

If you're returning the item for an exchange, you will first need to contact us by phone on +353 01 2903585 or email to reserve the item. The item you wish to exchange for needs to be in stock at the time of contacting in order for us to arrange an exchange (please check the site to confirm it's in stock).

In all cases, please note the following:

  • Goods need to be returned ‘as sold’ and with all original packaging.

  • Goods must be complete, unused and re-packaged as received. (i.e. if a box has been opened, it should be undamaged or marked).

  • Any ‘free’ gifts received with the purchase must also be returned. We will not offer any compensation for the value of 'free' gifts.

  • All costs for returning items will be incurred by the customer, except in cases where there was an error with your order, in which case we may refund your costs.

Note: The return of any unwanted items is made at your own expense and risk. Full refunds are entirely conditional upon all of the above conditions being met and will be made less the cost of delivery. We do not refund customers for postage/courier costs incurred for returning items unless you are returning due to a fault with the item, the item was not delivered by the agreed date, or the wrong item was sent.


How do I contact you?

You can chat online with our Customer Service team by clicking the chat icon in the corner of the screen. Simply click it to start a live chat.

For enquiries, visit our Contact Us page to complete an online form. Our Customer Services team will aim to reply to you within 24 hours

You can call our Customer Services Team on +353 01 2903585. They are available 9am to 5:30pm, Monday to Friday.

Orders can also be placed using this number.

You can also stay in touch with us on Facebook


How do I make a complaint?

We hope that you're pleased with any purchase you've made from Slumber Suite, but if you wish to make a complaint, our Customer Service team is on hand to resolve your issue. They can be reached on +353 01 2903585 and are available 9am to 5:30pm, Monday to Friday.

You can also chat to us live online by clicking the chat icon in the corner of the screen.

If you wish to make a complaint outside of these hours, please fill out an online form on our Contact Us page.